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2-1-1 Northeast Michigan Call Center

2-1-1 Northeast Michigan Call Center operates a free, easy-to-remember telephone number that connects people in need with people who can help—24 hours a day, 7 days a week, 365 days a year in over 180 languages.  2-1-1 is the health and human service equivalent of 9-1-1 to give or get help operated by United Way.  2-1-1 can be reached via landline, wireless, or VOIP. 2-1-1 Call Centers are required to become nationally accredited; staff is extensively trained and nationally certified.  The types of services 2-1-1 references include:

  • Basic Human Needs:  food banks, clothing, shelters, utility assistance, and much more.
  • Physical and Mental Health: medical information lines, crisis intervention services, support groups counseling, etc.
  • Employment Support: unemployment benefits, financial assistance, job training, etc.
  • Support for seniors and persons with disabilities: home health care, adult day care, independent living, workforce training, Meals on Wheels, etc.
  • Support for children, families and youth:  quality childcare, Success by 6, after school programs, summer camps, mentoring, tutoring, etc.
  • Crisis Calls: suicidal thoughts, domestic violence, etc.